New build residential roof survey
It is not uncommon for new build properties in the UK to have a snagging list once completed, but the roof structure often does not present an issue until it’s too late.
This usually means a stressful and costly experience for both homeowner and house builder
According to the Home Builders Federation National New Homes Customer Satisfaction Survey published in March 2025, 93.7% of new build buyers reported problems such as snags and defects to their builder since moving in and over a quarter (26.2%) reported more than 15 snags.
We were contacted by Mr Bryan regarding his new build property that he and his family had purchased two years ago.
Mr Bryan’s initial request was relating to animals getting into the roof void, but he also had some concerns regarding the condition of the roof and chimney structure as this had not been inspected in the snagging list.
After a phone consultation to discuss the property and his needs in more detail, he asked for a full inspection of the roof, including dormer windows, gutters, ridge line, chimney, fascias and soffits and brickwork.
Our inspection from our qualified HHSRS property inspector took an hour to complete, and we were able to determine several areas of snagging in our report.
Take a look at some of our findings and the client feedback below…
Client feedback…
I recently used Four Winds Drone Services for an aerial survey of my roof due to a long and arduous battle with the developer about the quality of the work and potential faults/damage, and I was extremely impressed. Right from my initial inquiry Richard made me feel at ease and was professional, efficient, and provided high-quality images and data that gave me a clear overview of the site.
I had a lot of specific areas I needed looking at that were not easy to access and he talked me to through each and every part of the process to ensure I was happy. He made all the necessary provisions prior to the visit ensuring he had clearance to fly as well as notifying neighbours, ensured safety was paramount, all whilst allowing me ask questions and make requests.
He found four separate issues I would never have been aware of if it was not for the images and videos, which has potentially save me thousands of pounds.
The detail captured was outstanding and helped me make informed decisions much faster than traditional survey methods that would have required scaffolding. I’ve now submitted the evidence and the developer has agreed to carry out the works with immediate effect.
I would highly recommend his services to anyone needing accurate, reliable aerial surveying you won’t regret it!
Mr Bryan – Headcorn, Kent